There are several reasons why analysis of a sample may not be successful, and it is not always known why it is more difficult to analyze some samples over others. If necessary, the Helix lab will make multiple attempts at all stages of the process in order to provide results; however, due to biological variability some people simply don't have a high enough concentration of DNA in their saliva Helix to process.
In the event of an analysis failure that requires a second sample be provided, you will receive a notification from Helix.
You will also receive an email in the event a replacement needs to be requested. When submitting a replacement sample, we recommend reviewing the tips on providing a good sample, including:
- Do not eat, drink, smoke, chew gum, brush your teeth, or use mouthwash for at least 30 minutes prior to providing your sample.
- Collect the recommended volume of saliva. The recommended volume of saliva to provide is 2 mL, or about ½ teaspoon. Your saliva sample should be just above the fill line.
- Provide your sample and add the stabilization buffer within 30 minutes. The full saliva sample should be collected within 30 minutes and the funnel contents should be released into the tube immediately. Waiting longer than 30 minutes may decrease the yield and quality of your DNA.
- Cap securely before shipping. Remember to remove and discard the funnel lid and place the tube cap on securely before mailing your sample to our laboratory.
Receiving a Refund
You may request a refund from Helix support in the event of a second sample failure.
Will I be informed in the case of an error?
Yes. Helix will contact you directly.