How will Helix ship my kit?
For orders shipped within the United States, customers may select Standard (shipped via USPS) or Express (shipped via FedEx) as the shipping method. Express shipping includes expedited shipping to the recipient and USPS First Class shipping to the lab. We do not offer one-day or overnight shipping options or expedited shipping to the lab.
Prior to payment, your shopping cart will indicate the shipping charges associated with each of these shipping methods. For orders that include more than a single kit, additional shipping costs are automatically discounted.
Helix provides return instructions and pre-paid shipping supplies in your kit.
Can I add multiple shipping addresses to one order?
Helix cannot currently accommodate multiple shipping addresses in a single order. To ship to different addresses, you need to place individual orders.
When can I expect to receive my kit?
Helix typically ships orders within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received this email, your order has not yet shipped.
Orders are typically delivered within 5-8 business days for Standard shipping or 2-3 business days for Express shipping. We cannot guarantee a specific delivery date as shipping and processing times may vary.
How do I track my shipment?
The shipping notification email will include a tracking number that will allow you to track your package. Keep in mind that depending on the carrier, the tracking number can take 24-48 hours to become active.