Settings & Accounts | Insitome Help Center

Settings & Accounts

Learn how to create, manage, update, and delete your account.

19 articles in this collection
Written by Razib Khan

What's this error message about?

We can explain and we can help!

Written by Razib Khan
Updated over a week ago

Forgot your password?

It's okay – we're here to help!

Written by Razib Khan
Updated over a week ago

Help, I'm having kit registration trouble!

Don't worry, we're here to help.

Written by Razib Khan
Updated over a week ago

Helix Account

How do I create a Helix account?

Purchase your first kit and application at Helix.com or register your kit at helix.com/start.

Written by Razib Khan
Updated over a week ago

How do I register my Helix DNA collection kit?

To register your Helix DNA collection kit, go to helix.com/start.

Written by Razib Khan
Updated over a week ago

How do I find my Kit ID?

Find the green rectangle on the inside cover of your box.

Written by Razib Khan
Updated over a week ago

How do I select which emails I receive?

Go to your Helix account settings.

Written by Razib Khan
Updated over a week ago

Should I buy through Helix or Insitome?

It doesn't matter. Whichever you prefer.

Written by Razib Khan
Updated over a week ago

How do I change my Helix profile?

Go to your Helix account settings.

Written by Razib Khan
Updated over a week ago

Can I close my Helix account?

Yes. Go to your Helix account settings to do so.

Written by Razib Khan
Updated over a week ago

Insitome Account

Creating an Insitome Account

Your Helix and Insitome account's are two different accounts.

Written by Razib Khan
Updated over a week ago

How do I sign out of the Insitome Web App?

Click on your profile image and you'll see the "Sign Out" option

Written by Razib Khan
Updated over a week ago

How do I confirm my email address?

You must confirm your account before results will be delivered.

Written by Razib Khan
Updated over a week ago

How do I edit my profile?

Easy! Read on for instructions to edit your Insitome profile.

Written by Razib Khan
Updated over a week ago

How do I close my Insitome account?

Contact our customer care team to request account closure.

Written by Razib Khan
Updated over a week ago

Insitome Mobile App

What can I do with the Traits iOS app?

Everything from the web is accessible in our iOS application.

Written by Razib Khan
Updated over a week ago

Is the Insitome Traits iOS app free?

Yes, to download – but the Helix kit and Insight purchase are paid.

Written by Razib Khan
Updated over a week ago

When should I use the mobile app?

Anytime you prefer! There's no difference between our apps.

Written by Razib Khan
Updated over a week ago

Is the mobile App available for Android?

No, but you may still access your Insitome results through the web!

Written by Razib Khan
Updated over a week ago