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Settings & Accounts
Settings & Accounts
Learn how to create, manage, update, and delete your account.
19 articles in this collection
Written by
Razib Khan
What's this error message about?
We can explain and we can help!
Written by
Razib Khan
Updated over a week ago
Forgot your password?
It's okay – we're here to help!
Written by
Razib Khan
Updated over a week ago
Help, I'm having kit registration trouble!
Don't worry, we're here to help.
Written by
Razib Khan
Updated over a week ago
Helix Account
How do I create a Helix account?
Purchase your first kit and application at Helix.com or register your kit at helix.com/start.
Written by
Razib Khan
Updated over a week ago
How do I register my Helix DNA collection kit?
To register your Helix DNA collection kit, go to helix.com/start.
Written by
Razib Khan
Updated over a week ago
How do I find my Kit ID?
Find the green rectangle on the inside cover of your box.
Written by
Razib Khan
Updated over a week ago
How do I select which emails I receive?
Go to your Helix account settings.
Written by
Razib Khan
Updated over a week ago
Should I buy through Helix or Insitome?
It doesn't matter. Whichever you prefer.
Written by
Razib Khan
Updated over a week ago
How do I change my Helix profile?
Go to your Helix account settings.
Written by
Razib Khan
Updated over a week ago
Can I close my Helix account?
Yes. Go to your Helix account settings to do so.
Written by
Razib Khan
Updated over a week ago
Insitome Account
Creating an Insitome Account
Your Helix and Insitome account's are two different accounts.
Written by
Razib Khan
Updated over a week ago
How do I sign out of the Insitome Web App?
Click on your profile image and you'll see the "Sign Out" option
Written by
Razib Khan
Updated over a week ago
How do I confirm my email address?
You must confirm your account before results will be delivered.
Written by
Razib Khan
Updated over a week ago
How do I edit my profile?
Easy! Read on for instructions to edit your Insitome profile.
Written by
Razib Khan
Updated over a week ago
How do I close my Insitome account?
Contact our customer care team to request account closure.
Written by
Razib Khan
Updated over a week ago
Insitome Mobile App
What can I do with the Traits iOS app?
Everything from the web is accessible in our iOS application.
Written by
Razib Khan
Updated over a week ago
Is the Insitome Traits iOS app free?
Yes, to download – but the Helix kit and Insight purchase are paid.
Written by
Razib Khan
Updated over a week ago
When should I use the mobile app?
Anytime you prefer! There's no difference between our apps.
Written by
Razib Khan
Updated over a week ago
Is the mobile App available for Android?
No, but you may still access your Insitome results through the web!
Written by
Razib Khan
Updated over a week ago